Privacy Centre

At Revoy, safeguarding your privacy is our top priority. To provide you with the best possible real estate services and technology solutions, we may collect your personal information through various channels. Rest assured that all information is collected in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information You Provide Directly

   We collect personal information that you voluntarily provide to us, including but not limited to:

   • Account Registration: When you sign up for an account on the Revoy platform, including creating a profile or subscribing to our services.

   • Contact Forms: When you fill out online forms, such as inquiry forms, property valuation requests, or feedback submissions.

   • Transaction Details: When you engage in transactions, such as buying, selling, or leasing properties through our platform.

   • Communication: When you contact our support team, submit inquiries, or participate in surveys or promotions.

2. Automated Collection Methods

   When you interact with our platform, we may automatically collect certain information to enhance your experience and ensure platform functionality:

   • Website and App Usage Data: Information such as your IP address, browser type, device information, operating system, and browsing behavior is collected via cookies and similar tracking technologies.

   • Search and Interaction History: Data on the properties you view, search terms you use, and pages you visit on our platform.

   • Location Data: With your consent, we may collect geolocation data to show you nearby properties or services.

3. Third-Party Sources

   We may also collect your personal information from third-party sources, including:

   • Real Estate Agents and Partners: Information provided by agents or agencies listing properties or engaging in transactions through our platform.

   • Publicly Available Sources: Data from publicly accessible sources, such as property titles or government registries.

   • Social Media: If you interact with our social media pages or choose to log in via social media platforms, we may collect profile details you have made publicly available.

   • Marketing Partners: Information shared with us by trusted advertising and marketing partners to better understand your preferences and interests.

4. Cookies and Analytics

   Our platform uses cookies and other analytics tools to collect data about how you interact with our website or mobile app. These technologies help us:

   • Personalize your experience on the platform.

   • Provide targeted advertising relevant to your interests.

   • Monitor and improve the performance of our services.

   You can manage or disable cookies through your browser settings; however, doing so may limit certain functionalities of our platform.

5. Consent-Based Collection

   In some instances, we may ask for your explicit consent before collecting specific types of personal information, such as:

   • When you subscribe to receive marketing communications.

   • When you request property reports or other personalized services.

6. Offline Collection

   We may also collect personal information through offline interactions, such as

   • Attending Revoy-sponsored events or open houses.

   • Signing physical forms or agreements related to property transactions.es.

At Revoy, we value your trust and are committed to handling your personal information responsibly. To provide you with our services and ensure the best user experience, we may share your information with selected third parties. Any sharing of personal information is conducted in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Service Providers and Partners

   We may share your personal information with trusted service providers who assist us in delivering our services, including:

   • Real Estate Agents and Agencies: When you inquire about, buy, sell, or lease properties listed on the Revoy platform.

   • Technology Providers: Companies that support our platform infrastructure, such as hosting services, cloud storage, and IT support.

   • Payment Processors: Secure payment gateways and financial institutions for processing transactions on our platform.

   • Marketing and Advertising Partners: To help deliver targeted advertising, personalized marketing campaigns, or newsletters.

2. Regulatory and Legal Obligations

   We may disclose your personal information where required or authorized by law, including:

   • To comply with legal requests, subpoenas, or court orders.

   • To fulfill reporting obligations under Australian property or tax laws.

   • To cooperate with law enforcement or government agencies for investigations or fraud prevention.

3. Business Transactions

   In the event of a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the process. If this occurs, we will notify you and ensure the new entity adheres to similar privacy standards.

4. Property Reports and Insights

   When you request property reports, suburb insights, or price estimates, we may share certain data with:

   • Data Providers: Third-party data providers who compile historical and market information for your requested reports.

   • Real Estate Agents: Agents involved in the preparation of your report or property insights.

5. Social Media Platforms

   If you engage with us on social media or log in to the Revoy platform through a social media account, certain information may be shared with or accessible by the social media platform, in accordance with their privacy policies.

6. Third-Party Integrations

   Our platform may include integrations with third-party tools or APIs, such as mapping tools, analytics software, or chatbots. Any shared data is used solely to deliver or improve these services.

7. Consent-Based Sharing

   In specific situations, we may share your information with third parties based on your explicit consent. For example:

   • When you opt-in to receive promotional offers from our partners.

   • When you agree to participate in third-party surveys or research.

8. Aggregated and Anonymized Data

   We may share aggregated or anonymized data that cannot reasonably identify you with:

   • Business partners and advertisers for statistical analysis

   • Industry bodies or government agencies for market trend reporting.

We provide you with control over how your personal information is shared:

• Opt-Out Options: You can opt out of receiving marketing communications or targeted advertising through your account settings.

• Access and Correction: You may request access to or correction of the personal information we hold about you.

If you have any concerns about how we share your information, please contact us via the details provided in our Privacy Policy.

At Revoy, safeguarding your personal information is a top priority. We implement stringent measures to ensure your data is secure, private, and handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our commitment to protecting your information reflects our dedication to transparency, trust, and compliance with Australian laws.

1. How We Safeguard Your Information

   We employ a combination of technical, administrative, and physical safeguards to protect your personal data, including:

   • Data Encryption: Sensitive data transmitted through our platform is encrypted using advanced SSL/TLS protocols to prevent unauthorized access during transmission.

   • Secure Storage: All personal information is stored in secure, access-controlled environments, either in Australia or with trusted international providers adhering to stringent security standards.

   • Access Control: Access to personal information is limited to authorized personnel who require it to perform their job duties.

   • Regular Audits and Testing: We conduct regular security audits, vulnerability assessments, and penetration testing to maintain the integrity of our systems.

   • Multi-Factor Authentication (MFA): Where applicable, we use MFA to ensure that only you can access your account.

2. Responding to Data Breaches

   In the unlikely event of a data breach, we follow the requirements of the Notifiable Data Breaches (NDB) scheme under Australian law:

   • We will promptly investigate any potential breaches and assess the likelihood of harm to affected individuals.

   • If a breach is deemed serious, we will notify the Office of the Australian Information Commissioner (OAIC) and any affected individuals, outlining the nature of the breach and steps taken to mitigate its impact.

3. Your Responsibilities in Protecting Your Information

   We encourage you to take steps to protect your data while using our platform:

   • Keep Your Password Secure: Use strong, unique passwords for your Revoy account and update them regularly.

   • Beware of Phishing: Avoid clicking on suspicious links or providing sensitive information to unauthorized parties pretending to be Revoy.

   • Log Out After Use: Especially on shared or public devices, always log out of your account after use.

4. Retention of Information

   We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once your information is no longer needed, we securely delete or anonymize it.

5. Sharing Your Information Securely

   When sharing your information with third parties (as outlined in our Privacy Policy), we ensure:

   • Data Minimization: Only the necessary amount of information is shared for the intended purpose.

   • Secure Transfers: Data is shared using secure channels to prevent unauthorized access.

   • Confidentiality Agreements: Third-party providers must adhere to strict confidentiality and security obligations under binding agreements.

6. Cross-Border Data Transfers

   If your personal data is transferred outside Australia for processing or storage, we ensure compliance with the Privacy Act and APPs by only working with providers that meet equivalent data protection standards.

7. Your Rights and Choices

   We empower you to take control of your information:

   • Access and Correction: You can request access to the personal data we hold about you and request corrections if it is inaccurate.

   • Data Portability: Subject to applicable laws, you may request a copy of your information in a structured, electronic format.

   • Deletion Requests: In certain circumstances, you may request the deletion of your personal information.

   • Opt-Out of Marketing: You can manage your marketing preferences through your account settings or by contacting us directly.

8. How to Contact Us

   If you have any concerns or inquiries about how we protect your information, you can contact us via:

   • Email:info@revoy.com.au

   • Phone: 1300 702 738

   • Address: 100 Barangaroo Avenue, Sydney, Australia

   We are committed to resolving your concerns promptly and transparently.

At Revoy, we value your privacy and are committed to providing you with control over your personal information. As part of our adherence to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we recognize and respect your rights regarding your data. Below is an outline of the privacy rights you are entitled to:

1. Right to Access Your Information

   You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with:

   • Details of the data we have collected.

   • How it has been used.

   • Any third parties with whom it has been shared.

   To request access, please contact us at privacy@revoy.com.au. In some cases, a small fee may apply to cover administrative costs.

2. Right to Correction

   If you believe that the information we hold about you is inaccurate, incomplete, or out-of-date, you have the right to request corrections. We will take reasonable steps to promptly update your data to ensure it is accurate and complete.

3. Right to Erasure (Right to Be Forgotten)

   In certain circumstances, you may request that we delete your personal information. This includes situations where:

   • The data is no longer necessary for the purpose for which it was collected.

   • You withdraw consent, and there is no other legal ground for us to process your information.

   • You object to processing, and there are no overriding legitimate grounds to continue.

   Please note, we may retain certain information if required by law or for legitimate business purposes.

4. Right to Withdraw Consent

   If you have provided consent for us to use your personal information (e.g., for marketing communications), you have the right to withdraw your consent at any time. You can do this by:

   • Adjusting your preferences in your Revoy account settings.

   • Clicking "Unsubscribe" in marketing emails.

   • Contacting us directly at info@revoy.com.au.

5. Right to Data Portability

   You may request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format. This allows you to reuse your data with another service provider.

6. Right to Object to Processing

   You have the right to object to the processing of your personal data in certain circumstances, including:

   • Direct marketing purposes.

   • Processing based on our legitimate interests.

   We will honor your objection unless we can demonstrate compelling legal grounds for the processing.

7. Right to Restrict Processing

   You may request that we restrict the processing of your data in specific situations, such as when:

   • You contest the accuracy of your data.

   • You have objected to processing and are awaiting verification of legitimate grounds.

   While the restriction is in place, we will limit the use of your data to storage only.

8. Right to Lodge a Complaint

   If you believe we have breached your privacy rights, you can lodge a complaint with:

   • Revoy's Privacy Team: Contact us at info@revoy.com.au or 1300 702 738.

   • Office of the Australian Information Commissioner (OAIC): You can file a complaint with the OAIC if you are not satisfied with our response. Visit www.oaic.gov.au for more information.

9. Right to Anonymity and Pseudonymity

   When interacting with us, you have the right to remain anonymous or use a pseudonym where it is lawful and practical. Please note that certain services may require identification to fulfill our obligations.

To exercise any of your privacy rights, please contact us at:

• Email: info@revoy.com.au

• Phone: 1300 702 738

• Address: 100 Barangaroo Avenue, Sydney, Australia

We aim to process all requests within a reasonable timeframe and in accordance with the Privacy Act 1988.